Customer support that never drops a request
B2B Help turns emails, chats and portal requests into one queue, watches every SLA and suggests answers from your knowledge base.
Runs in the browser · No installation · GDPR-ready
Everything a support team needs
No tool sprawl: requests, agreements and knowledge in one place.
Shared queue
Email, Telegram, WhatsApp and web forms become tickets with full conversation history.
SLA control
First-response and resolution timers with escalation before a deadline is missed.
Knowledge base
Public articles and internal notes, with answer suggestions inside every ticket.
Client portal
Customers track their requests and history without chasing an account manager.
Reports
Agent workload, CSAT, contact reasons and SLA compliance per contract.
Roles & access
Permissions by team and client, audit log and SSO sign-in.
Live in one day
Connect channels
Add mailboxes and messengers — history is imported automatically.
Set the rules
Define SLAs per contract, queues and topic-based routing.
Get to work
Agents reply from one window, managers see the big picture in reports.
Simple pricing
Billed per agent per month. Customers and knowledge-base readers are free.
FAQ
Is there a free trial?
Yes, 14 days on the Team plan, no card required.
Where is data stored?
In certified data centers with daily backups.
Can we migrate tickets from another tool?
Yes, we help import from popular help desks and mailboxes.
Do you invoice companies?
Yes, we work under contract with invoices and VAT documents.
See it with your own data
A 30-minute call is enough to know whether B2B Help fits your team.
Book a demo →